Policies - FAQ Answers for Your Information
ERGO101.COM focuses on providing quality products designed to improve your working ergonomics, comfort and efficiency. We work to provide them in a timely manner to our customers.
ORDERS ARE ONLY ACCEPTED FOR SHIPMENT TO LOCATIONS IN NORTH AMERICA, ALASKA AND HAWAII. Presently, Ergo101.com only accepts orders for delivery to North America (meaning the U.S. and Canada), Alaska and Hawaii. Orders to Canada, Alaska and Hawaii, as well as U.S. bound orders requiring expedited/air/or Freight Truck freight incur additional shipping charges which must be quoted and approved prior to order placement. Contact us by phone or email to request a freight quote to these locations. The complete address of the "ship to" and that site's phone number will also required.
SHIPMENT METHODS AND EXPEDITED FREIGHT: Most items are shipped standard via UPS Ground, and the shipping charge per unit will be noted in the on-line store when placing your order. Many items, however, due to weight, construction, or dimensions or other instance, require Freight Truck shipment. Your orders will not proceed until a freight quotation is made. Also, if you have a requirement for an expedited shipment using, for example, 2nd day air, this must also be quoted and approved in advance before your order can be entered into the system. For those items, please contact us for the shipping cost prior to placing your order in order to prevent delays in order processing and arrival.
Shipments, whether by UPS, Truck or other means, into Canada or a jurisdiction requiring additional custom, border or other country fees will not have these fees/charges included in the freight quote. These charges are accessed by the country/entry location and are entirely seperate charges that are not in our jurisdiction and are the responsibility of the recipient.
PAYMENTS ACCEPTED: Products must be paid for at time of order/prior to order placement and order shipment.
- We accept on-line payment through our website using the following credit cards: Mastercard, Vsa, American Express, Discover. Your credit card will be charged at the time of purchase.
- Checks can be accepted for complete orders faxed into our company that includes all the necessary product, shipment and contact information (contact info for both the person ordering the products as well as the recipient). Please note, however, that In the instance of check payment, products will not actually be placed on order until after check receipt and bank check clearance.
- Bank transfers (contact us)
- Company purchase order acceptance first requires the approval of your firm's credit and reference application.
- Department of customs and other country entry fees/taxes are not our firm's responsibility and not included in our charges to customers, though the payment of these DO remain the complete, separate responsibility of the recipient.
SALES TAX: There is no sales tax charged to your order, because Ergo101.com is located in the State of Oregon where there is no sales tax.
ORDER CANCELLATIONS: In stock items normally ship within 2 to 3 working days, so any cancellation request must occur in ample time prior to the products entering into the shipping system in order not to incur freight charges and return fees in keeping with our and manufacturer Refunds and Returns Procedure. In the instance of orders for products considered "custom" (not in stock but requiring individual build or construction based on component choices, for example), your order CANNOT be cancelled, nor returned nor exchanged.
RETURNS OR EXCHANGES: This information is detailed on its own policy page. Please follow this link.
PRODUCT WARRANTIES: Products on our website are covered by the warranties of each product manufacturer. Most items carry a limited warranty covering any issues related to original workmanship and parts up to one year from date of order and to the original owner. Some products carry longer warranties. We are in the process of inputting the general warranty for each product on each product page. Contact us if the general manufacturer warranty information for the item you are interested in is not listed on the page. The term "limited" warranty is most often applied, and this refers to specific parameters the manufacturer has specified about their warranty that are too lengthy to include on our site. A manufacturer may, for example, specify that their warranty is limited to repairing or replacing just the problem part, rather than the entire product to which it belongs, or other limitations; they may describe damage not covered
ORDER SUSPENSION: Ergo101.com reserves the right to suspend or reject orders placed by any person or company with which we've experienced payment or ordering problems.
Find answers to Ergo101's Frequently Asked Questions below.
FREQUENTLY ASKED QUESTIONS:
WHAT ARE YOUR HOURS OF OPERATION? Our website is available to receive your orders 24/7. Personnel are available to take your call between the hours from 7 am to 4 pm Pacific Time (0700 to 1600 Pacific)
HOW CAN I PLACE AN ORDER? We accept online orders at our website, or you may place an order by phone, fax or USPS mail. Payment is best made using a credit card (Mastercard, Visa, Discover, or American Express). Checks are also accepted, though orders will not actually be entered into the system until after the check has arrived at our office and cleared. Purchase orders from companies, schools and government entities may be accepted after receipt and approval of credit references provided to us. For additional information, please our Company Policies, above.
HOW LONG BEFORE I RECEIVE MY ORDER? This varies by the ship to address as well as particular product. We process orders throughout the day for both standard and custom products. The standard lead time (time from order receipt through time of shipment) for most of our products is usually two to three working days and to that must be factored the chosen carrier transit time.
WILL I RECEIVE SHIPMENT TRACKING NUMBER NOTIFICATION? Shipper tracking information is never available until after the item ships. If you want to receive the tracking number, please contact us after the item's noted lead time (most pages note the usual lead time for products). If an item is noted as "2-3 working days", contact us three days after your order placement and we will provide you the shipping information. If the item was more custom and your quote was "4 to 6 weeks", tracking information won't be available until after that time period.
DO YOU HAVE A PRINT CATALOG? No, all products are available through the internet. Print catalogs simply cannot keep up with the continual updating of new products and editing of items discontinued by our manufacturers. If you are looking for a product and can't locate it on our site, please call us at 1-866-755-5141. If it's a product on our site, we'll help you locate it. If it is not on our site yet, but it is a product that we have access to, we'll arrange to place an order for you.
DO YOU OFFER GSA PRICING? Our internet pricing is frequently the same or lower priced than found on a GSA schedule. We do not yet offer a GSA price schedule.
I'M A DEALER WHO WANTS TO SELL YOUR PRODUCTS TO MY CUSTOMERS. DO YOU HAVE SPECIAL DEALER PRICING? We do not have special dealer pricing schedules. If you have a large quantity order, however, just call us and we will quote you a quantity discount.
CAN A ORDER A PRODUCT DEMO UNIT PRIOR TO PLACING MY ORDER? Demo units are not available.
YOU SELL ARMS and MOUNTS for LCDs, PLASMAS and LAPTOPS, but DO YOU SELL THE SCREENS/COMPUTERS? No, we do not sell computers, monitors or other system components. Our product line includes the furniture and accessory items designed to help improve your working ergonomics and presentation ease.
WHAT DOES 'VESA' MEAN? The initials stand for Video Electronics Standard Association, and it is this organization that sets the mounting industry standards for items including LCD monitor mounts and plasma TV mounts. Regarding monitors/screens, VESA enables uniform mounting hole placement dependent on uniform size and weight of various monitors. While most manufacturer's of flat panel computer and TVs and mounts conform to the VESA standard, there are still some models and/or manufacturers who do not design VESA mounting patterns. For example, If a unit does not have any mounting hole pattern, it is not VESA compatible and while it can sit on a desk using the desk stand it came with, it can not be mounted on a VESA designed, elevated or articulating LCD or plasma arm. In the instance of non-VESA compatible monitors